Frequently Asked Questions (FAQ)
Welcome to Fexel Artworks' FAQ page. Here, we answer common questions about our services and how to place orders.
A : What is Fexel Artworks?
Q : Fexel Artworks is an illustration service that offers custom artwork based on client requests. We also sell digital files, but we do not provide physical prints.
A : How do I place an order?
Q :
- Contact us through email or WhatsApp listed on our website.
- Share your request and details about the illustration.
- We will confirm the order and provide an estimated delivery time.
A : What kind of services do you offer?
Q : We specialize in custom digital illustrations and sell pre-made digital artworks. You can order personalized artwork or purchase existing digital files from our collection.
A : How long does it take to complete an order?
Q : The delivery time depends on the complexity of the request. Typically, custom orders take one day to complete. We will provide an estimated timeline upon confirmation.
A : What file formats do you provide?
Q : All digital files are delivered in high-resolution formats such as JPG or PNG. If you need a specific format, let us know.
A : Can I print the digital files?
Q : Yes, you can print the digital files for personal use. However, we do not offer printing services or physical delivery.
A : What are the payment methods?
Q : We accept payments via PayPal
A : Do you offer refunds?
Q : Due to the nature of digital products, refunds are not available once the final file has been delivered. However, if there’s an issue with your order, please contact us, and we’ll do our best to help.
A : Can I use the artwork for commercial purposes?
Q : Our standard service covers personal use only. If you need a commercial license, please inform us during the order process.
A : How do I receive my digital file?
Q : Once your order is completed, we will send the digital file to your email or provide a download link.
